This information is mainly to help us here at TelcoSI, should you have any odd results. There is nothing here that relates to the performance of your home broadband service or your computer. It is just administrative information to help us...
Category: PNMInterpret
Uptime vs Reachability
In the free residential trial service we measure reachability rather than uptime. Our paid proxyNM solution offers a full uptime measurement capability however we do not deploy that in the free service. It is important to understand the subtle differences...
What are delay and latency
The terms delay and latency are often used interchangeably by telecoms and IT people. If we want to be "nit picky" there is a subtle difference but in the real world, they mean the same thing. Essentially it means the time...
Why do I see multiple service providers and/or IP addresses in my visualization
This visualization uses the IP address that we see your results coming from - typically this is the IP address your ISP assigns to the broadband modem at your home. We use this address to look up your service provider's name...
Making sense of timelines in results and visualizations
The free residential trial/service usually lasts 7 days and you will receive a report each day. The PDF report we send you will show a number of result vizualizations. In the first report, you receive there will be just one day...
Why are there gaps in my results
Gaps in the results appear as blank white gaps between the lines and areas on the visualizations. This usually means we did not get any test results from the PNM agent on your computer at that time. Often this means...
Who do I turn to for support
The issues around home broadband performance can get a little complicated. If you are not familiar with how it all works we strongly suggest you enlist the support of people more familiar with IT and Telecoms to help you out....
Typical Home Internet Setup
Home internet setups are generally very similar. Sometimes there are unusual setups but most follow a simple formula. We will try to outline it here and hopefully, you will see parallels with yours. Summary Your home network is there to...